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Agent account details
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Agent online portal components:
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HOME
Show messages to agent.
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MY ACCOUNT
Account Information
- Total agent account balance
- Commissions withdraw and balance movement to the agent account
- Add funds
Password – modify account password
Historic Remittance – commission payments history to agent account.
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CUSTOMERS
List Customer – presentation of all active customers in agent’s account
- Create new user, one by one, or by batch.
- Modify or delete existing customer’s accounts
- Balance transfer from agent to customer’s account balance
Caller-ID – View, modify and delete CallerIDs associate to each account
Card History – customers calls history.
VoIP Configuration – add another extension, under existing customer. The new extension’s calls will be billed to current customer account.
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BILLING - contain different financial reports regarding agent and customers activities.
Account Balance – list customers’ accounts balance
Own Refills – list deposits made to agent account, including commissions
Own Payments – list deposits to agent account, done by agent
Customer’s Refills – list deposits done to customer’s accounts, by agent
Customer’s Payment – list deposits done by customers, to customers’ accounts
Payment Log – list all deposits done
Commission – list commission payments to the agent
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RATECARD
Browse Rates – view call rates by destination or call-plans assigned to agent account
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CALL REPORT
Cdr Report – view customer’s calls according to various sorting options
Monthly Traffic – view total monthly traffic comparison.
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SUPPORT
Customer Ticket - view customers’ support tickets
View and Create Tickets – create and view agent support tickets
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Dormant account:
Agent account from which no calls were made for the last 120 days will be disabled. Notifications will be sent to the account contacts. If no calls were made in the following 30 days, the account will be removed.
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For further information and details on our offering, please Contact us
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