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Smart Dialer
ITC Smart-Dialer is a voice broadcast application designed to automate the delivery of interactive phone calls to contacts, clients and the general public.
Main features:
  • Telecasting - Broadcast marketing or informational messages to customers and clients.
  • Telemarketing - Broadcast a marketing message to potential customers, and give them the option to be put through to a call-centre via an IVR (Interactive Voice Response) Menu.
  • Phone Polling - Surveys and Voting: Ring large numbers of people and present IVR options for either polling their opinions, interactive surveys, or taking their vote and record the results.
  • Debt Control - Customers can be automatically reminded at intervals that they owe money, and an IVR menu presented to talk to the finance department or passed to a credit card capture IVR to pay over the phone.
  • Appointment reminders - Doctors, Dentists, and other organizations that make appointments for their clients can integrate Smart-Dialer into their appointment systems to pass a message reminding them of an upcoming appointment.
  • Dissemination of Information by Phone - Smart-Dialer was originally designed to call large numbers of people and disseminate medical and health advice via the ubiquitous cellphone in 3rd world countries where often, literacy levels are low.
  • Mass Emergency Broadcasting - Where there is a necessity to warn large numbers of people in a short space of time, such as weather warnings.
  • Voice Conferencing - Attendees for a voice conference or podcast can be dialled up from a central location, and be connected in an audio conference room.
  • Subscription Reminders and Renewals - Where a company sells an annual subscription for a product or service, Smart-Dialer can be configured to dial the customer, remind them that the subscription is due, and optionally pass the call into a call centre or into a credit card payment IVR.
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