Vagent Key Features
Key features of Vagent Call Center suite
- ACD (automatic call distributor) with Skills Based Routing and Queue Prioritization.
- Automatic self pacing FCC compliant Predictive Dialer with Preview and Agent Ready dialing capabilities.
- Web based Agent Screens or native Windows client using API based on .NET or TCP/IP socket library.
- GUI based Dialplan Builder to create sophisticated IVR (Interactive Voice Response).
- Lead and List Management with a comprehensive CRM.
- Advanced Script Builder tool for customizing scripts in Agent Screens.
- Customizable Agent Screens to fit your look and feel requirements.
- Integrate your web enabled CRM to the Inbound/Outbound pop-up.
- Outbound Predictive dialing as well as Preview and Agent Ready dialing.
- Extensive and customizable Queues.
- Real-time and Historical Reporting.
- Contact center performance - Dashboard and Wallboard Reports.
- Integrated CTI (Computer telephony integration) platform to provide IVR and Voice Recording.
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