Vagent Key Features

Key features of Vagent Call Center suite

  • ACD (automatic call distributor) with Skills Based Routing and Queue Prioritization.
  • Automatic self pacing FCC compliant Predictive Dialer with Preview and Agent Ready dialing capabilities.
  • Web based Agent Screens or native Windows client using API based on .NET or TCP/IP socket library.
  • GUI based Dialplan Builder to create sophisticated IVR (Interactive Voice Response).
  • Lead and List Management with a comprehensive CRM.
  • Advanced Script Builder tool for customizing scripts in Agent Screens.
  • Customizable Agent Screens to fit your look and feel requirements.
  • Integrate your web enabled CRM to the Inbound/Outbound pop-up.
  • Outbound Predictive dialing as well as Preview and Agent Ready dialing.
  • Extensive and customizable Queues.
  • Real-time and Historical Reporting.
  • Contact center performance - Dashboard and Wallboard Reports.
  • Integrated CTI (Computer telephony integration) platform to provide IVR and Voice Recording.

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