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Bullet Vagent Overview
Bullet Vagent Key features
Bullet Vagent features
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Key features of Vagent Call Center suite
 
 
  • ACD (automatic call distributor) with Skills Based Routing and Queue Prioritization.
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  • Automatic self pacing FCC compliant Predictive Dialer with Preview and Agent Ready dialing capabilities.
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  • Web based Agent Screens or native Windows client using API based on .NET or TCP/IP socket library.
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  • GUI based Dialplan Builder to create sophisticated IVR (Interactive Voice Response).
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  • Lead and List Management with a comprehensive CRM.
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  • Advanced Script Builder tool for customizing scripts in Agent Screens.
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  • Customizable Agent Screens to fit your look and feel requirements.
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  • Integrate your web enabled CRM to the Inbound/Outbound pop-up.
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  • Outbound Predictive dialing as well as Preview and Agent Ready dialing.
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  • Extensive and customizable Queues.
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  • Real-time and Historical Reporting.
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  • Contact center performance - Dashboard and Wallboard Reports.
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  • Integrated CTI (Computer telephony integration) platform to provide IVR and Voice Recording.
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