Creating a SIP Device

In the top menu, click My Account → SIP Devices.

Creating a New Endpoint (SIP IP Device)

Click Create. In the window that opens, you’ll see the Create SIP Device fields — review them (below) and click Save.

• Username — The username entered in the SIP app/phone (not your portal password).
• Password — The SIP password entered in the app/phone.
• Caller Name — The name displayed on outbound calls (if supported).
• Caller Number — The number displayed as Caller ID (if approved in settings/routing).
• Recording — Optional: choose recording if needed (can be left blank).
• Status — Set to Active so the device is enabled.
• Voicemail Options → Enable — Turns on voicemail for the device.
• Voicemail Options → Password — The voicemail access code.
• Mail To — The email address for receiving voicemail notifications (if configured).
• Attach File — Sends the voicemail recording as an attachment (when enabled).

Confirming the Device Was Created

• After saving, the new device will appear in the list.
• Confirm the Status toggle is set to ON.

Advanced: Call Routing (Optional)

• Advanced settings become available only after the device has been saved.
• In the SIP Devices list, click the blue ℹ️ icon in the Advance column next to the relevant device.

• Call Forward — Forwards incoming calls to another destination before the device rings.
• No Answer — Where to forward if the device doesn’t answer.
• On Busy — Where to forward if the device is already on a call.
• Not Registered — Where to forward if the device is disconnected/not registered.
• Enabled / Disabled — Turns each rule on/off.
• Destination Type (e.g., Extension) — The type of destination being forwarded to.
• Destination — Selecting the specific destination (varies by destination type).
• Call Waiting — Allows receiving an additional call while already on one.
• Pickup Group List / Allow Pickup Group List — Optional, for Pickup Groups (see the Pickup Group guide).
• Follow Me — Optional: rings additional destinations per your configuration (including Timeout).
• Timeout — How long to ring each destination before continuing (when Follow Me is active).

When finished, click Save to save the settings.