📞 IVR / Auto Attendant
Route callers professionally with custom menus, recorded greetings, and multi-level keypad navigation — included free with every IsraelNumber plan.
✔ Free — No Extra Cost
What Is IVR?
An Interactive Voice Response (IVR) system — also called an Auto Attendant — answers calls automatically and lets callers navigate to the right destination by pressing keys on their keypad. Instead of a live receptionist, your callers hear a professional greeting (“Press 1 for Sales, Press 2 for Support…”) and are routed to the right person or department instantly.
IsraelNumber’s IVR is fully included with every virtual number plan. There is no monthly fee, no setup fee, and no limit on how many IVR menus you can create.
Key IVR Capabilities
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Tip: You can chain IVR menus together — for example, a main menu that routes to department sub-menus, each with their own options and greetings. All levels count against no limit.
How to Set Up IVR on IsraelNumber
| 1 | Log in to your IsraelNumber portal Go to newsip.israelnumber.com and navigate to your account dashboard. |
| 2 | Open the IVR / Auto Attendant section Under PBX settings, select “IVR” and click “Add New IVR.” |
| 3 | Upload or record your greeting Upload an MP3/WAV file, or dial *98 from any registered SIP device to record directly. |
| 4 | Assign keypress destinations Map each digit (0–9) to an extension, queue, conference room, voicemail, or another IVR menu. |
| 5 | Assign your DID to the IVR In your number settings, set the inbound destination to the IVR you just created. Save and test. |
IVR Use Cases
- Small business reception — route callers to sales, support, or billing without a live operator
- After-hours handling — play a “we’re closed” message and offer voicemail, combined with Time Conditions
- Multi-language support — first menu lets callers choose their language, then routes to the appropriate team
- Virtual call center — distribute incoming calls to queues of agents across different locations
- Self-service information — play pre-recorded info (office address, hours, FAQs) on specific keypresses
Frequently Asked Questions
Is IVR really free on IsraelNumber?
Yes. IVR / Auto Attendant is fully included with every virtual number plan at no extra cost. You can create multiple IVR menus with no restriction.
How many IVR menus can I create?
There is no set limit. You can create as many IVR menus as your business requires, and nest them together into multi-level structures.
Can I upload my own greeting audio?
Yes. You can upload MP3 or WAV files, or record greetings directly by dialing *98 from any registered SIP extension on your account.
What happens if a caller doesn’t press any key?
You define the fallback action. Common choices are repeating the menu, transferring to a default extension, or routing to voicemail after a timeout period.
Can I combine IVR with time-based routing?
Yes. Use Time Conditions to send calls to your IVR during business hours and to a voicemail or after-hours message outside them — all configured in the same portal.