🔀 Smart Call Routing
Call queues, ring groups, time conditions and 14 dynamic forwarding modes — all included at no extra cost.
✔ Free — No Extra Cost
Four Routing Tools Working Together
IsraelNumber provides four routing mechanisms that work together to ensure every call reaches the right person — at any hour, from any device.
Call Queues
Callers wait in queue in order of arrival with on-hold music. Agents retrieve the next caller by dialing the queue number from their SIP device. Suitable for customer service teams, sales centers, and any environment with multiple agents.
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Ring Groups
Ring multiple extensions simultaneously (Simultaneous) or in sequence (Sequential) — whoever answers first receives the call. You can combine internal SIP extensions and external PSTN numbers in the same group.
Tip: Mix internal SIP extensions with external mobile or landline numbers in the same ring group — useful for teams that work partly outside the office.
Time Conditions
Define routing rules by day of week and time of day. For example: Sunday–Thursday 9:00–18:00 → IVR; outside hours → voicemail; Friday → specific extension. Every setting takes effect immediately.
Dynamic Forwarding — 14 Modes
Change the forwarding destination of any number in real time from the portal, via API, or using feature codes from your phone. Here are the 14 available modes:
| Forwarding Mode | Description |
|---|---|
| Extension | Forward to an internal SIP extension |
| External Number | Forward to a PSTN number in any country |
| Voicemail | Forward directly to voicemail |
| IVR | Forward to a voice menu |
| Call Queue | Forward to a waiting queue |
| Ring Group | Ring multiple extensions simultaneously |
| Conference Room | Immediate connection to a conference room |
| Blind Transfer | Transfer without confirmation |
| Attended Transfer | Agent checks before connecting the caller |
| Bot / AI System | Connect to a WebSocket or API endpoint |
| Business Hours | Route according to a defined time schedule |
| Not Registered | Route if no extension is registered |
| CallerID | Set outbound Caller ID |
| DND (Do Not Disturb) | Reject all calls; callers hear busy or go to voicemail |
| Custom Dial Plan | Advanced routing rule using account-level dial plan configuration |
Frequently Asked Questions
Are call queues included free?
Yes. Call queues are included at no extra cost with every subscription.
Can I mix external phone numbers in a ring group?
Yes. A ring group can include SIP extensions and external phone numbers (mobile or landline) in any country.
Can I change the forwarding destination in real time?
Yes. Via the portal, API, or feature codes from your phone — the change takes effect immediately.
Is time-based routing included free?
Yes. Time conditions are included free with every subscription.