Navigate to Ring Group

Top menu: Inbound → Ring Group.

Open the Creation Form

Click +Create to open the New Ring Group page.

Basic Settings

• Name — A name for the group (e.g., Dispatch).
• Ring Strategy — How the group rings:
  • Sequence — Rings members in order (top to bottom).
  • Simultaneous — Rings all members at once.
• Destination — For each contact/number you want to ring:
  • Destination — Extension or PSTN.
  • Destinations — The specific number/extension.
  • Delay (Seconds) — How long to wait before this destination starts ringing.
  • Timeout (Seconds) — How long to ring before moving to the next destination/ending.
  • Prompt — Yes/No. If Yes, the recipient must confirm before the call connects (prevents voicemail from answering).
  • Add More — Add additional rows.
  • Description — Internal note (optional).

Advanced Settings (optional)

• Announcement — A message played before ringing (if set).
• Ring Back — The tone/music the caller hears while ringing.
• CID Number Prefix — A numeric code prepended to the caller’s number (e.g., 77).
• CID Name Prefix — Text prepended to the caller’s name (e.g., Group).
• Call Recording — Enable/disable/force recording for group calls.
• Skip busy — If Yes, skips members who are currently busy.
• No Answer Call Type — Fallback destination if no one answers (Voicemail/Queue/IVR, etc.).
• Status — The group’s state (Active/Inactive).

Save and Confirm

Click Save. The group will appear in the list.

Forward a DID to the Group

Inbound → Local Numbers → Call Forward icon.

Set Call Type = Ring Group and select the group, then Save.