IsraelNumber is an Israel-based platform with global DID coverage, flexible SIP routing, API capabilities, and support in both English and Hebrew. We operate with strong compliance standards, including KYC processes that help protect number reputation and reduce fraud.

Learn more: VOIP – the right tool for your business

A virtual number (DID) works like a regular phone number, but without a physical line. Incoming calls can be forwarded to a mobile, a landline, SIP, a PBX, or voicemail—anywhere in the world.

Learn more: Virtual numbers – use cases and benefits

Choose the country, city, and number type (landline/mobile/toll-free), complete regulatory verification (if required), and set up call forwarding or SIP routing.

Coverage list: Coverage list

Landline numbers typically support two concurrent calls (2 channels). Toll-free numbers often support more channels. Mobile numbers are usually limited to a single incoming call. Additional channels may be available on request.

There are no penalties for normal use. Prohibited use or failure to comply with KYC / Terms of Service may lead to restrictions or service suspension.

Terms of Service: Terms of Service

Yes. You can forward calls to any destination—mobile, landline, SIP, or PBX—worldwide. Forwarding is billed per minute based on the destination.

Rates: Call rates

Outbound calls are made via SIP—using an IP phone, a PBX, or a softphone. Depending on regulations, you may be able to set a local CLI in the desired country.

Learn more: VOIP – the right tool for your business

Dial in full international format (for example: +972 for Israel, +1 for the USA).

Dialing formats: Dialing options

Forwarding is billed per minute based on the destination/country the call is forwarded to. Details: Call rates

Yes. You can dial Israeli star (*) services and Israeli toll-free prefixes. This applies to Israeli networks only; star/toll-free dialing in other countries may not be supported.

Yes. You can run a SIP compatibility test and validate audio quality/routing before you commit.

Details: Test the service

A stable internet connection and SIP-compatible equipment (IP phone, softphone, or PBX). All SIP details and examples are provided on the “Test the service” page.

Yes. The service is compatible with FreePBX, 3CX, Asterisk, hosted PBXs, CRM systems, and automation tools such as Make and Zapier.

API docs: API Library

Yes. Using the API you can order/release numbers, configure routing, check balance, and integrate with internal systems.

SMS support depends on the country and number type. In many cases, mobile numbers can receive SMS (and sometimes forward SMS to email or your system).

Learn more: SMS solutions

Possibly, but it is not guaranteed. Acceptance is determined by the third-party service (WhatsApp, Facebook, etc.), not by IsraelNumber.

WhatsApp and similar services may block certain VoIP ranges or international prefixes as part of internal anti-fraud policies, even if the number is valid.

No. Since third-party platforms apply their own verification policies, acceptance cannot be guaranteed, and refunds are not provided for third-party rejections.

Billing is monthly and renews automatically. You can cancel at any time via the customer portal.

Terms: Terms of Service

Support is available via contact form, email, and phone—in English and Hebrew.

Contact: Contact us

Yes. IsraelNumber provides full support in Hebrew for technical issues, setup, routing configuration, and more.

Many numbers require KYC verification based on local regulations. This helps reduce fraud and keep number ranges clean and reputable. Our anti-spam policies further support service integrity.

Learn more: Terms of Service

As part of KYC (Know Your Customer), we may request one or more of the following documents/details (depending on the country and the number type):

1. Personal local identification documents such as a driver’s license, national ID card, or passport
2. A local address
3. Proof of local address (for example: municipal tax, water, electricity, telephony, internet bills, etc.) showing the customer/company name and the local address
4. Company incorporation / registration documents
5. An active website, and an active email address on the same domain name
6. A contact phone number

Verify your SIP username/password, server address, and configuration. Make sure your router/firewall allows SIP traffic (commonly port 5060). If the issue persists, contact support.

Support: Contact us

You can manage voicemail via the customer portal, dialing codes, or by receiving voicemail messages as files via email (where supported).

Learn more: Voicemail management